Introduction
Welcome to Global Steel Hub. These Terms & Conditions ("Terms") govern all sales, purchases, and use of our products and services. By engaging with us, you acknowledge and accept these Terms. Please read them carefully before proceeding with any transaction.
Product Information
- We manufacture and supply display racks, supermarket racks, storage solutions, and custom rack systems as described on our website and catalogs.
- All specifications, dimensions, load capacities, and colors are subject to standard manufacturing tolerances.
- Images are for representation only; actual products may differ slightly due to design improvements and screen differences.
- Product installation guides and safety information are provided with delivery or upon request.
Orders & Payment
- Orders are accepted via our website, by email, phone, or in person at our office.
- All purchase orders must be confirmed with a written quotation and customer approval before processing.
- Prices are subject to change without prior notice and are valid only for the date of quotation unless specified otherwise.
- Payment terms will be stated on the invoice. Production will only begin after advance payment or as per agreed terms.
- Accepted payment methods include bank transfer, UPI, cheque (subject to clearance), or other modes as agreed.
Delivery & Shipping
- Delivery timelines are provided in good faith and may vary due to production loads or unforeseen events.
- Products are inspected before dispatch. Risk passes to the client upon delivery/shipment.
- Any damage or discrepancies must be reported in writing within 48 hours of delivery.
- Shipping/freight costs are borne by the customer unless explicitly stated in writing otherwise.
Installation & Assembly
- Assembly and installation are the customer's responsibility unless specifically included in the contract.
- We provide installation support in select cities for an additional charge. Please discuss before finalizing your order.
- One-year warranty applies only to products installed as per our guidelines.
Warranty & Returns
- All racks and products carry a one-year warranty against manufacturing defects under normal use.
- This warranty excludes damage due to misuse, improper installation, unauthorized repairs, water/fire/chemical exposure, or normal wear and tear.
- Returns or exchanges are only accepted for defective or wrongly delivered products, and must be requested within 7 days of receipt.
- Refunds are processed within 10 working days of product return and inspection.
Intellectual Property
- All content, images, technical drawings, and website materials are the exclusive property of Global Steel Hub.
- Copying, reproduction, or misuse of our intellectual property without prior written consent is strictly prohibited.
Limitation of Liability
- Global Steel Hub is not liable for indirect, incidental, or consequential damages arising from use or inability to use our product.
- Our liability is strictly limited to the cost of the product supplied or replaced.
Privacy Policy
Please review our Privacy Policy to understand how we collect, use, and protect your information.
Governing Law & Dispute Resolution
- These Terms are governed by and construed under the laws of India.
- All legal disputes are subject to the jurisdiction of courts located in New Delhi, India.
Contact Us
For any questions regarding these Terms and Conditions, please contact us:
Global Steel Hub
Email: sonukumarsingh.hrc@gmail.com
Phone: +91 88826 68343
Address: D 94, Nanhey Park, Uttam Nagar, Matiala, New Delhi, Delhi, 110059